This support model is an evolution of the traditional tier-based model. The skilled support model aims to reduce the time needed to pass an incident from one agent to another.

Using Globant’s agile “POD structure”, all AWS incidents are handled by the same team regardless of the complexity. This structure allows a mix of profiles that creates a great environment for cross-training, enabling your organization to get things done faster, as you benefit from a highly skilled team.

This DevOps practice is part of a service offered by Globant’s Cloud Native Patrol (CNP) service. This is a cost-effective option for when you need to ensure your AWS DevOps pipelines are being monitored and maintained. We offer services from tool configuration, integrations between tools, to pipeline maintenance.

In technical terms, DevSecOps as a Service provides the ability to continuously test, monitor, and resolve defects during the software development process before attackers are able to discover them. We do this in an automated, agile, and scalable way.